Shipping Resource Management focuses the logistics business model on the challenges of sales, operations, customer service and finance

  • SRM embraces the traditional shipping functionality and adds new capabilities
  • Additional features use data to bring value to operations beyond logistics
  • With SRM, the key focus becomes the complete customer experience 


SRM for Sales

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  • Increase revenue
    • Propose deliveries at the most competitive cost
    • Increase conversion rate with delivery options that better meet customer requirements
  • Acquire customers
    • Contain Net Landed Cost for every order with lower delivery costs
  • Differentiate from competition
    • Increase the relevance of the SLA with more appropriate delivery services
  • Streamline customer relationship
    • Become a more reliable partner by improving the delivery experience

SRM for Operations

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  • Adapt
    • Seamlessly adapt to new carrier relationships
  • Improve
    • Automate carrier service selection process to optimize cost to service ratio
  • Innovate
    • Reliably implement innovative services without compromising operations
  • Secure
    • Enable close monitoring of shipping operations
    • Meet the demands of peak capacity anytime
    • Onboard new shipping services in shorter time frames

SRM for Finance

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  • Invoice reconciliation
    • Detect and process invoicing errors based on a three-way process – manifest, PoD and invoice line
  • Cost allocation
    • Allocate all shipment costs to the relevant order, cost centre, or line of business
  • Sourcing
    • Provide a comprehensive list of historical shipments per origin, service category
    • Enable what if simulation of new service offerings
  • Supplier management
    • Report on any relevant supplier KPI to facilitate supplier management

SRM for Customer Experience

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  • Extend customer experience
    • Use real-time information to enhance customer service interactions
    • Identify failures and proactively notify service issues
  • Predictive alerts
    • Monitor route patterns to identify deviations from expectations
    • Identify the impact of external events on delivery schedules
  • Reduce the cost of customer interactions
    • Provide uniform delivery information online with tracking status consolidated to the order level
    • Reduce the impact of delays by reordering, diverting or rerouting shipments already in process