Shipping Resource Management focuses the logistics business model on the challenges of sales, operations, customer service and finance
- SRM embraces the traditional shipping functionality and adds new capabilities
- Additional features use data to bring value to operations beyond logistics
- With SRM, the key focus becomes the complete customer experience
SRM for Sales
- Increase revenue
- Propose deliveries at the most competitive cost
- Increase conversion rate with delivery options that better meet customer requirements
- Acquire customers
- Contain Net Landed Cost for every order with lower delivery costs
- Differentiate from competition
- Increase the relevance of the SLA with more appropriate delivery services
- Streamline customer relationship
- Become a more reliable partner by improving the delivery experience
SRM for Operations
- Adapt
- Seamlessly adapt to new carrier relationships
- Improve
- Automate carrier service selection process to optimize cost to service ratio
- Innovate
- Reliably implement innovative services without compromising operations
- Secure
- Enable close monitoring of shipping operations
- Meet the demands of peak capacity anytime
- Onboard new shipping services in shorter time frames
SRM for Finance
- Invoice reconciliation
- Detect and process invoicing errors based on a three-way process – manifest, PoD and invoice line
- Cost allocation
- Allocate all shipment costs to the relevant order, cost centre, or line of business
- Sourcing
- Provide a comprehensive list of historical shipments per origin, service category
- Enable what if simulation of new service offerings
- Supplier management
- Report on any relevant supplier KPI to facilitate supplier management
SRM for Customer Experience
- Extend customer experience
- Use real-time information to enhance customer service interactions
- Identify failures and proactively notify service issues
- Predictive alerts
- Monitor route patterns to identify deviations from expectations
- Identify the impact of external events on delivery schedules
- Reduce the cost of customer interactions
- Provide uniform delivery information online with tracking status consolidated to the order level
- Reduce the impact of delays by reordering, diverting or rerouting shipments already in process
